How do I reset the sound on my Hisense Smart TV?

Having issues with the sound on your Hisense Smart TV? It’s frustrating when the audio cuts out or sounds distorted. Resetting the sound settings is often an easy fix to get your TV’s sound back to normal.

In this guide, we’ll walk through the steps to reset the sound on your Hisense Smart TV. We’ll cover determining your TV model, resetting sound settings, checking connections, updating software, performing a factory reset, and contacting Hisense support. You’ll also learn about common sound problems and how to prevent issues in the future.

With the right troubleshooting, you can resolve most sound problems on your Hisense TV. Let’s get started bringing the sound back!

Determine Your Hisense TV Model

The first step to resetting the sound on your Hisense Smart TV is to identify the specific model. Hisense TVs have the model number printed on a sticker on the back of the set.

To find it, gently turn your TV around or carefully lift and prop it up to view the rear panel. Look for a barcode label that has the model and serial numbers printed on it. The model number usually starts with letters like “55H8G” or “65R6E3” followed by more numbers and letters.

Alternatively, you can find the model information through your TV settings menu. Using the original Hisense remote, press the Menu button and select Settings > Support > System Info to see the model number displayed on-screen ^[1].

Knowing the exact model number will ensure you lookup accurate instructions tailored to your specific Hisense TV’s menu options during the reset process.

Reset the Sound Settings

One quick way to resolve sound issues is resetting your Hisense TV’s audio settings back to the factory default. Here’s how to access the sound menu and reset the settings:

Accessing the Sound Menu

Use your Hisense TV remote to navigate to the Settings menu. Look for options like “Sound” or “Audio.” Select this to open the Audio or Sound menu.

Within this menu you’ll find various sound settings and modes that can be adjusted. Take note of the current settings so you can restore them later if needed.

Resetting to Factory Default Settings

While in the Audio/Sound settings menu, look for a “Reset” option. This may also be called “Reset to Defaults” or “Factory Reset.”

Selecting this will restore the original factory audio settings. You’ll likely be prompted to confirm this action.

Once the reset is complete, exit the settings menu. The sound output should now be restored to the original default configuration.

If your specific Hisense TV does not have a reset option, you may need to manually change the sound modes and settings back to the defaults. Consult your TV manual for details.

Check External Connections

One of the most common causes of sound issues with Hisense smart TVs is improperly connected cables. Before troubleshooting other causes, it’s important to check that all external audio and video connections are securely attached and functioning properly.

Carefully inspect the connections on the back of your TV as well as on any devices connected to it, such as a cable/satellite box, Blu-ray player, gaming console, or soundbar. Remove and re-insert any loosely fitted cables or cords. Try swapping out HDMI and audio cables with spares if possible, to test if the problem is with a faulty cable.

Pay particular attention to the audio output connection between your Hisense TV and other devices. If you are using an external speaker system, double check those wire connections. Make sure cables are plugged into the correct ports according to your device manufacturer’s instructions.

Securely connecting all external equipment to your Hisense smart TV and testing different cables is often an easy fix for sound problems like no audio, low volume, static or distortion. If issues persist after checking all connections, move on to investigating other potential causes and solutions.

Update Software

Keeping your Hisense TV’s software up-to-date is important to ensure you have the latest features, performance enhancements, and bug fixes. Outdated software can sometimes be the cause of issues with picture, sound or apps not working properly. Hisense releases periodic software updates to address problems and improve the user experience.

You can check for updates on your Hisense TV by going to the Settings menu and selecting “About” or “System Update.” The TV will automatically search for any available updates online and prompt you to download and install if any are found. You can also manually check for updates by selecting “Check for Updates” in the System Update menu.

According to Hisense’s support site, software updates are downloaded directly via the internet so you’ll need an active high speed internet connection on your TV to receive them. Some updates can be quite large in size so it’s a good idea to install them over a solid WiFi or wired ethernet connection if possible. The update installation time can vary based on your internet speed.

If your Hisense TV is having sound issues, updating to the latest software is one troubleshooting step definitely worth trying before resetting settings or pursuing more advanced fixes. Keeping the firmware updated provides the best chance for resolving bugs and ensuring optimum performance.

Perform a Factory Reset

A factory reset should be used as a last resort if none of the other troubleshooting steps fix your Hisense TV’s sound issues. Resetting your TV will erase all settings and data, so be sure to backup any important information first.

To backup your settings, go to Menu > Support > Backup. This will save your preferences so you can restore them later if needed. You’ll also want to note down any custom settings that you’ll have to re-enter after the reset.

Here are the steps to factory reset your Hisense TV:

From the TV menu, go to Settings > Device Preferences > Factory Reset.
A prompt will appear asking if you want to erase all data and reset your TV. Select OK or Yes to confirm.
Your TV will now reboot and restore to original factory settings. The initial setup wizard will appear when it powers back on.

Factory resetting your Hisense TV will remove any corrupted data or software bugs that could be causing sound problems. Just be prepared to run through the setup process again and reconfigure your settings after the reset.

Contact Hisense Support

If you are unable to resolve your Hisense TV’s sound issues using the troubleshooting tips provided, you may need to contact Hisense customer support directly for further assistance.

Hisense provides customer support in Canada via phone and email:

Phone: 1-855-344-7367
Email: [email protected]

When contacting Hisense customer support, either by phone or email, make sure you have the following information ready:

Your name and contact information
The model number of your Hisense TV (located on a label on the back of the TV)
The serial number of your TV (located on a label on the back of the TV)

Proof of purchase/receipt if the TV is still under warranty
A detailed description of the sound problem you are experiencing
Steps you’ve already taken to try to resolve the issue

With this information, the Hisense support team will be better equipped to understand the specific problem with your TV model and provide solutions to restore normal sound function.

Common Sound Problems

There are a few common sound problems that can occur with Hisense smart TVs:

No Sound/Audio

One of the most common issues is having no audio or sound from the TV speakers. Potential solutions include:

Check that the TV volume is turned up and not muted.
Make sure any external speakers are powered on and connected properly.
Try different HDMI ports if no sound over HDMI.

Reset the TV audio settings to default.

Distorted, Crackling, or Intermittent Sound

If the TV audio is distorted, crackling, or cutting in and out, try these troubleshooting tips:

Check audio connections and cables for any damage or loose connections.

Adjust TV sound settings like ‘Digital Audio Out’ or audio delay.
Update the TV software/firmware to the latest version.
Perform a factory reset on the TV if other steps don’t work.

For more detailed troubleshooting, refer to Hisense’s support site: https://www.hisense-usa.com/support/

Preventing Future Issues

Follow these tips to properly set up your Hisense TV audio and perform routine maintenance to avoid issues in the future:

Tips for Proper TV Audio Setup

Check that all cables connecting external devices like soundbars, receivers, Blu-ray players etc. are securely inserted and not damaged (replace cables if needed). Refer to device manuals for optimal audio connections.

Adjust audio settings like volume, bass, treble, balance, and audio mode presets to suit your preferences. The ‘Theater’ or ‘Movie’ audio preset is recommended for surround sound effects.

Turn off TV speakers if using an external audio system to prevent distorted or double audio. Change audio output in TV settings to ARC, Optical, Coaxial, or HDMI based on device connections.

Position TV speakers away from objects that may cause vibration or muffle sound. An open space on a solid surface is ideal.

Routine Maintenance

Every few months, gently clean any dust buildup on the TV’s speakers using a soft brush or compressed air. Dust can inhibit sound quality over time.

Install TV updates when available to get the latest audio fixes and enhancements. Go to Settings > System > About to check for updates.

Factory reset your TV if sound issues persist and aren’t resolved by adjustments. This will clear any bugs and reset all settings. You’ll have to reprogram channel lineup, internet connection, apps etc.

Conclusion

In summary, the key steps to resetting the sound on your Hisense Smart TV are:

Determine your exact Hisense TV model number.
Access the sound settings menu and reset to factory default.

Check external connections like HDMI cables and speakers.
Update your TV software to the latest version.
Perform a factory reset if other options don’t work.

Contact Hisense customer support for further troubleshooting.

Following these steps sequentially can help resolve most common sound issues. Start with simpler solutions like settings resets before moving to more advanced options like factory resets.

My final recommendations are to keep your TV firmware updated, use high quality cables, and reset settings to factory default if problems arise. This can prevent many sound problems from occurring in the first place. Don’t hesitate to contact Hisense as well, as their technical team can diagnose and resolve trickier issues.