Why is my Apple Music not letting me sign in?

Check Your Apple ID and Password

One of the most common reasons why you may be unable to sign in to Apple Music is using the wrong Apple ID or password. Apple Music uses your Apple ID for authentication, so you need to make sure you are entering the correct email/password combination associated with your Apple Music subscription.

To check that you have the right Apple ID, open the Settings app on your iPhone or iPad and tap on your name at the top. This will show you the Apple ID currently signed in. Double check this matches the Apple ID you think you have an Apple Music subscription with.

If you have multiple Apple IDs, you may be mistakenly trying to sign in with the wrong one. Go back and carefully enter the email and password for the Apple ID you believe is tied to Apple Music. If you have forgotten the password, you can use Apple’s forgot password flow to reset it.

Additionally, if you have recently changed your Apple ID password, you will need to update the password in Apple Music with the new one. Apple Music won’t recognize the change automatically.

Taking the time to verify you have the exact Apple ID and password linked to your Apple Music subscription will resolve most login issues.

Update Your Software

One of the most common issues that can prevent Apple Music from signing in properly is having outdated software. Apple frequently releases software updates for iOS, iPadOS, macOS, watchOS, and tvOS that contain bug fixes, performance improvements, and new features for Apple Music and other apps. To ensure Apple Music functions smoothly, it’s important to keep your devices updated to the latest version of the operating system.

On an iPhone or iPad, open the Settings app and go to General > Software Update to check for the newest iOS or iPadOS update. On a Mac, go to System Preferences > Software Update. Your Apple Watch, Apple TV, and other Apple devices also have sections in their settings to check for software updates. Install any available updates and then try signing in to Apple Music again. Sometimes restarting your device after an update can help resolve login issues as well.

According to discussions.apple.com, some Apple Music users facing login problems [1] were able to sign in properly after updating to the latest iOS or macOS version. Keeping your devices up-to-date ensures you have the latest bug fixes and optimizations for Apple apps and services like Apple Music.

[1] https://discussions.apple.com/thread/255083696

Check Subscription Status

To fix issues signing into Apple Music, you’ll first want to confirm your Apple Music subscription is active and doesn’t have an outstanding balance. You can check your Apple Music subscription status and details by going to Settings > [Your Name] > Subscriptions on your iPhone. Here you’ll see a list of your active subscriptions along with expiration dates. Tap on your Apple Music subscription to view more details like your next billing date and payment method on file.

If you see your subscription is expired or has an outstanding balance, you’ll need to renew your subscription or pay the balance through your Apple account. Once your subscription is active again with no outstanding charges, you should be able to sign in to Apple Music with no problems. For help with subscription and billing issues, you can contact Apple Support (https://support.apple.com/en-us/HT210904).

Restart Your Device

Sometimes issues with Apple Music not signing in or loading properly can be resolved simply by restarting your device. Restarting the iPhone, iPad, Mac, Apple TV, or other Apple device will clear out any temporary bugs or glitches that may be interfering with Apple Music.

To restart an iPhone or iPad, press and hold the Power button until the “Slide to power off” prompt appears. Swipe to power off your device, then wait 30 seconds before pressing the Power button again to turn your device back on. Once restarted, open the Apple Music app and try signing in again.

For Macs, go to the Apple menu and select Restart. Or you can hold down the Power button until the dialog box appears asking you to restart. Restart the Mac and then retry Apple Music.

Restarting flushes memory and resets network connections which often resolves quirky issues like problems signing into services. So if Apple Music won’t let you log in, restarting your device is a quick fix worth trying first before troubleshooting further (source).

Check Network Connection

One of the most common reasons for being unable to sign in to Apple Music is an unstable or poor internet connection. Apple Music relies on having a stable internet connection to connect to Apple’s servers and verify your Apple ID. To use Apple Music, make sure you have a strong Wi-Fi or cellular data connection.

If you’re trying to use Apple Music on Wi-Fi, try moving closer to your wireless router or access point to get a stronger signal. Restart your wireless router and device to refresh the connection. Switch to a different Wi-Fi network or use cellular data if available. You may also need to check with your internet service provider if you frequently have connectivity issues.

If using cellular data on an iPhone or iPad, make sure cellular data is enabled in Settings. Try toggling Airplane mode on and off to refresh the cellular connection. Move to an area with better cell reception if possible. You may need to contact your cellular carrier if data connectivity is persistently poor.

Having a stable high-speed internet connection is key for using Apple Music without issues. Check your network connection strength and restart your device before trying to sign in again. See if you can connect to other online services – if so, the issue is likely with Apple’s servers rather than your own connection.

(Source: Apple Support)

Sign Out and Back In

One troubleshooting step that can often resolve Apple Music sign-in issues is to sign out of Apple Music and iCloud completely, restart your device, and then sign back in. Here are the steps:

1. On your iPhone, iPad, or iPod touch, go to Settings > [Your Name] and tap Sign Out. Confirm by tapping Sign Out again.
2. Next, go back to Settings and tap Sign Out under iCloud. Confirm again.
3. Force restart your device by holding down the Power and Home buttons (older models) or the Volume Up and Power buttons (iPhone 8 or later) until you see the Apple logo.
4. Once your device restarts, go back to Settings and sign in with your Apple ID and password to sign back into both iCloud and Apple Music.

Signing out completely and restarting your device can often resolve any glitches that may be preventing Apple Music from recognizing your account. Once you sign back in, Apple Music should work normally again.

Sources:

https://discussions.apple.com/thread/251478702

https://discussions.apple.com/thread/7169239

Reset Apple Music

One of the quickest ways to troubleshoot Apple Music sign in issues is to reset the app back to its default settings. This clears out any corrupted files, cached data, or problematic settings that may be preventing you from signing in properly.

To reset Apple Music on an iPhone or iPad [1]:

1. Open the Apple Music app
2. Tap the More icon (the three dots in a circle)
3. Tap Settings
4. Tap Reset Apple Music
5. Tap Reset to confirm

Resetting Apple Music will sign you out, clear downloaded music, reset preferences, and restore the app to its original state. This takes just a few seconds. Once completed, open Apple Music again and try signing in. In most cases, this will resolve any sign in errors.

Resetting Apple Music essentially gives the app a fresh start, eliminating any problematic files that may be interfering with the sign in process. It’s a quick first step to try before investigating more complicated issues.

Contact Apple Support

If you are still unable to sign in to Apple Music after trying the troubleshooting steps, it’s best to reach out to Apple support directly for help regaining access to your account. You can contact Apple support in a few different ways:

• Call Apple support at 1-800-275-2273. This is a 24/7 phone number.
• Initiate a live chat with an Apple support advisor here. Live chat is available 24/7.
• Email Apple support by filling out this contact form. You’ll typically get a response in 1-2 business days.

When you reach out to Apple support, be prepared to verify your identity by providing information like your Apple ID email, phone number, and device serial numbers. Explain the issues you are having signing in to Apple Music. The support advisors can review your account, troubleshoot any problems, and help restore your access.

Check Known Issues

Before troubleshooting further, it’s a good idea to see if your issue matches any known bugs or problems with Apple Music sign-in. Check Apple’s system status page as well as their community forums to see if other users are reporting the same problem. Oftentimes Apple will acknowledge known issues with services like Apple Music and provide updates on their progress fixing it. If you see your problem described, you can at least rest assured that Apple is aware of the bug. However, if no known issues match what you’re experiencing, you’ll need to investigate other potential causes for the Apple Music sign-in problem.

Create New Apple ID

As a last resort, you can create a brand new Apple ID to use for Apple Music access. This should resolve any issues with your existing Apple ID preventing you from signing in. To create a new Apple ID, go to appleid.apple.com and click “Create Your Apple ID.” Follow the onscreen steps to provide an email address, create a strong password, and enter your personal information. Once you’ve created your new Apple ID, go to the Apple Music app settings and sign in with your new ID. This will associate your Apple Music subscription with the new account. Keep in mind any purchased content or subscriptions on your old Apple ID will not transfer over.