Why is my audio in Messenger not working?

There are several reasons why audio in Messenger may not be working properly. Some common issues include:

1. Using an outdated version of the Messenger app for iOS or Android. There may be bugs in older versions that cause audio issues.

2. Problems with your internet connection either on cellular data or Wi-Fi. Audio messages won’t load if there are losses in connectivity.

3. Microphone access may need to be enabled for Messenger in settings if it has been previously blocked.

4. Bluetooh devices connected to your phone can disrupt audio in the Messenger app. Try disconnecting headphones or speakers.

5. Corrupt app cache or data buildup in Messenger over time could be causing performance issues with audio.

6. Device hardware failure of speakers or microphone on phones, tablets, or computers could cause complete loss of audio.

7. Messenger app crashes or instability on iOS, Android, or desktop computers due to software bugs in the app itself.

By systematically checking and troubleshooting each potential cause above, the root cause for audio not working in Messenger can usually be determined and corrected. The steps outlined in this guide will help identify and resolve problems with audio messages and calls.

Check Your App Version

One of the most common reasons for audio issues in Messenger is having an outdated version of the app. Messenger is regularly updated with bug fixes and new features, so it’s important to keep your app updated.

To check what version of Messenger you have and update it:

Open the App Store if you’re on an iPhone, or the Play Store if you’re on an Android.

Tap on your profile icon in the top right corner.
Scroll down and tap “Update” next to Messenger if there is a pending update available.
If no update is shown, your app is up-to-date. Note the version number displayed for troubleshooting purposes.

Updating to the latest version of Messenger can often resolve audio issues. If your audio is still not working after updating, move on to the next troubleshooting step.

Check Your Internet Connection

Having issues with your Internet connection can contribute to audio issues in Messenger. Here are some things to check:

Ensure you’re connected to a reliable WiFi network. Messenger calls rely on a strong Internet connection. If your WiFi is spotty or disconnecting frequently, try disabling your WiFi and using cellular data instead [1].

If using cellular data, check that you have a strong signal and are not in an area with bad reception. You may need to move to get better signal strength [2].
Try disabling any VPN connections on your device, as VPNs can sometimes interfere with calls.

Having a stable, high-speed Internet connection is crucial for Messenger calls. Check your WiFi and cellular connection first if experiencing audio issues.

Restart Your Device

One of the first troubleshooting steps when Messenger audio isn’t working properly is to restart your device. Power cycling your device resets all components and often resolves temporary software glitches or processes that have become “stuck.”

To restart your device, hold down the power button for a few seconds until you see the option to power off or restart. Select “Restart” and allow your device to completely power down and reboot.

Once your device has fully restarted and you open Messenger again, check if audio is now working properly when making voice and video calls. The restart clears any memory issues and resets the microphone and other components involved with processing audio.

If the issue persists after restarting your device, move on to further troubleshooting steps like checking app permissions, cleaning cache/data, or contacting Messenger support. But restarting is a worthwhile first step before trying more complex fixes.

For more details, see this guide on troubleshooting Messenger audio issues by restarting your device: https://drfone.wondershare.com/facebook/messenger-not-working.html

Check Messenger Settings

One of the first troubleshooting steps when audio or microphone issues occur in Messenger is to check the app’s settings. Facebook Messenger has a few options that relate to sound and call notifications that are worth reviewing:

Go to your Messenger settings and look for options like “Sounds” or “Notifications.” Make sure these are enabled (Mesyasz, 2023).
Toggle notification sounds on or off as needed. Sometimes turning them off and back on can resolve glitches.
Check that microphone access is enabled for Messenger. This permission allows the app to access your device’s microphone.

Review any other audio, call or notification categories for relevant options.

Adjusting these Messenger settings does not always fix sound issues, but it is one of the easier early troubleshooting steps to try. Be sure to also check your device volume, OS permissions, and consider updating, restarting or reinstalling Messenger.

Check Microphone Access

One of the most common reasons for audio not working in Messenger is if the app does not have permission to access your microphone. To enable microphone access:

On iOS, go to Settings > Messenger and make sure the Microphone toggle is enabled
On Android, go to Settings > Apps & notifications > Messenger > Permissions and enable Microphone access
On Windows 10, go to Settings > Privacy > Microphone and make sure Messenger is allowed access

You may also need to check your overall privacy settings to ensure apps have permission to use the microphone. On iOS this is in Settings > Privacy, on Android check Settings > Apps & notifications > Advanced > Permission manager.

If Messenger still cannot access the microphone even after granting permissions, there may be a deeper system issue. Try rebooting your device and clearing the Messenger app data/cache.

Troubleshoot Headphones/Bluetooth

If you are trying to use Bluetooth headphones or a Bluetooth speaker for audio in Messenger calls or messages, there may be connectivity issues preventing proper audio output. As a first step, try using wired headphones or a wired external speaker connected directly to your device’s headphone jack or charging port. This will bypass any Bluetooth pairing problems.

For example, connect Apple EarPods to an iPhone or iPad, or plug an Android device into portable wired speakers like Anker Soundcore (https://www.soundguys.com/anker-soundcore-review-19743/). You may need an adapter depending on your device. If the wired audio connection works properly, then the issue lies with your Bluetooth headphones or speaker setup.

To further troubleshoot, try repairing or forgetting the Bluetooth device and reconnect. Reset any related settings under Bluetooth options in your device settings. You can also contact the headphone/speaker manufacturer in case a firmware update is needed. Lastly, check Messenger support pages for common audio issues.

Clear App Data/Cache

Another troubleshooting step if audio in Messenger is not working is to wipe the Messenger app’s data and cache. This clears out any temporary data or corrupt files that could be causing audio issues.

On Android, open your device’s Settings > Apps > Messenger. Tap “Storage” then “Clear Cache” to remove temporary files. You can also tap “Clear Data” to reset the app (1).

On an iPhone or iPad, force quit the Messenger app if it’s open. Then go to Settings > General > iPhone/iPad Storage > Messenger > Offload App. This will delete the app while retaining your messages. Reinstall Messenger from the App Store to get a clean version (2).

Clearing the cache and data gives Messenger a fresh start which may resolve audio problems. Keep in mind it erases settings and login details too, so you’ll need to set up the app again afterwards.

Contact Messenger Support

If you have tried the troubleshooting steps listed above and are still experiencing issues with no audio in Messenger calls, you may need to reach out to the Messenger help team for additional support.

You can contact Messenger support through the following methods:

Messenger Help Center: Visit the Messenger Help Center and search for your issue or submit a request for help.

Messenger Support Email: Send an email to [email protected] describing your audio issue.
Messenger Chat Support: Initiate a chat with a Messenger support rep here.

When contacting support, provide details on when the audio issue started occurring, what troubleshooting you have tried already, your device and Messenger app version, and steps to reproduce the problem. Support can further investigate and provide customized troubleshooting or solutions.

Summary

There are a few key troubleshooting steps to try if you are experiencing audio issues in Messenger:

Make sure you have the latest version of the Messenger app installed.
Check that your internet connection is stable.

Restart your device completely.
Verify microphone access is enabled for Messenger in your app settings.
Try toggling your Bluetooth and headphones off and on again.

Clear the Messenger app cache and data, then re-launch.

If none of these basic troubleshooting tips resolve your audio problem in Messenger, you may need to reach out to Messenger support for further assistance.

With some diligence, you should be able to get your audio working again in the Messenger app.