Why won’t Amazon Music play offline mode?

ByJael Lawler

Amazon Music is a popular music streaming service owned by Amazon that allows users to listen to music online or download songs for offline playback when an internet connection is unavailable. The offline playback feature is especially useful for listening to music on the go without using mobile data. However, some users have reported issues with Amazon Music’s offline mode not working properly. When offline mode does not work, users are unable to listen to downloaded music without an internet connection. This can be a frustrating problem that prevents enjoying Amazon Music’s offline playback feature. In this guide, we will cover potential solutions to fix offline mode not working on Amazon Music.

Verify Downloads

To verify your downloads in the Amazon Music app, first open the app and select the “Library” tab at the bottom. This will show you all of your music. Look for the “Recently Downloaded” section which contains your most recent downloads for offline listening.

You can also select “Songs” from your Library, and then choose “Downloaded” to only view your downloaded content. Check that the songs you want to listen to offline are fully downloaded here.

If certain songs are missing from your Downloaded section, they may not have downloaded properly when you initially selected them for offline playback. You’ll need to go back and re-download them. Tap the download icon next to each track you want offline.

The Amazon Music app will indicate downloading tracks with a green progress bar. Wait for downloads to fully complete before going into offline mode. Partial downloads won’t be playable offline.

To avoid incomplete downloads, make sure you are connected to a stable WiFi network when selecting songs to save for offline listening in Amazon Music.

For checking downloads on PC, go to “My Music” then select “On This Device” to see downloaded content. On iPhone or iPad, go to Library > Downloads. On Android, check “On Device” under My Music.

Update the App

One of the most common solutions to get Amazon Music working properly in offline mode is to make sure you have installed the latest version of the Amazon Music app. Amazon frequently releases app updates which include bug fixes and performance improvements that could resolve offline playback issues.

You can view the current installed version of the Amazon Music app and check for updates in your device’s app store. The latest versions of the app for iOS and Android often specifically mention “bug fixes” or “stability improvements” which may address problems with offline playback.

Updating to the newest version of the Amazon Music app takes just a few taps and ensures you have the latest features and fixes. This simple step could get offline downloads working again so you can listen without an internet connection.

Check Connection Settings

To play music offline in Amazon Music, your device needs to have internet and data connectivity disabled. Here are some tips for checking your connection settings:

On an iPhone or iPad:

  1. Go to Settings > Wi-Fi and turn off Wi-Fi.
  2. Go to Settings > Cellular and turn off Cellular Data.
  3. Put your device in Airplane Mode to disable all wireless connections.

On an Android device:

  1. Go to Settings > Network & Internet > Wi-Fi and turn off Wi-Fi.
  2. Go to Settings > Network & Internet > Mobile Network and turn off Mobile Data.
  3. Put your device in Airplane mode to disable all wireless connections.

With online connectivity disabled, your downloaded Amazon Music content should now play properly in offline mode. The app requires the device to be completely offline to unlock offline listening. Any active internet, data, or Wi-Fi connections can interfere with offline playback.

Restart the Device

Sometimes a glitch in the app can cause problems with playing offline music tracks. Simply restarting your smartphone or tablet can often clear up minor software issues like this. Rebooting fully shuts down all apps and processes, and then starts them back up fresh. This clears any bugs or conflicts that may be interfering with offline playback in Amazon Music.

To restart an iPhone or iPad, press and hold the side or top button until the power off slider appears. Slide to turn off the device. Wait 30 seconds, then press and hold the button again until you see the Apple logo to boot back up. For Android devices, hold the power button and tap Restart when prompted to reboot.

After fully restarting your smartphone or tablet, open the Amazon Music app and try playing tracks in offline mode again. Often this simple reboot is all that’s needed to fix software glitches stopping offline music playback.

Remove and Re-download

If your downloaded Amazon Music tracks seem corrupted or won’t play properly offline, try removing and re-downloading them. Here are the steps:

On your iPhone or Android device, open the Amazon Music app and go to the Library tab. Tap on the Downloaded Music section. Find the album, playlist or tracks you want to re-download and tap on the 3 dot menu next to it. Choose the “Remove Download” option. This will delete the downloaded files but keep the music in your library.

To re-download, go back to the album, playlist or track and tap the download button next to it. The music will download again fresh. You can also delete and re-download everything in bulk – go to the Playlists section in your library, select “Downloaded” and choose “Remove Downloads” [1].

If re-downloading does not fix the issue, you may need to uninstall and reinstall the Amazon Music app entirely. This will force a full refresh of your library and downloads. Just be sure to back up anything important first.

Check Storage Space

Offline tracks take up storage space on your device. If your device is running low on free storage space, this can cause issues with saving and playing your downloaded music offline. Before playing downloads in offline mode, check that you have adequate free space on your device.

On Amazon Music, you can view how much storage space is being used for downloads by going to “Settings” and selecting “Storage Management.” This will show you how much space is being used for music downloads. It’s recommended to keep at least 1-2 GB of free space available for downloads to save and play properly.

If storage space is nearly full, you may need to delete some downloads to free up room for new ones. You can remove downloads individually or by album/playlist. After removing some downloads to clear space, try re-downloading the tracks or albums you want for offline playback. With enough free storage, Amazon Music should then be able to save and play them offline as expected.

Update Payment Method

If your Amazon Music subscription has expired due to an outdated payment method, this can prevent offline playback from working properly. To fix this:

1. Open the Amazon Music app and tap on the profile icon in the top left corner.

2. Select “Amazon Account” from the menu.

3. Tap on “Manage Payment Options.”

4. Update your credit card or payment method on file to one that is valid.

Once you have an active subscription with a valid payment method, offline playback should start working again after a short time. Amazon Music will need to re-verify your subscription status across devices before offline tracks become available again.

Checking that you have an active Amazon Music subscription with a valid payment method is an important troubleshooting step if offline music stops working suddenly (source).

Contact Amazon Support

If the above troubleshooting steps do not resolve your issue with Amazon Music not playing in offline mode, it’s recommended that you contact Amazon Music customer support for further assistance. You can reach an Amazon Music support representative by:

The Amazon Music customer service team can provide individualized troubleshooting and help get your offline music listening resolved. They have access to tools and resources beyond basic troubleshooting steps. Describing your specific issue and steps attempted will help the support representative address the offline problem efficiently.

Summary

In this article, we covered several troubleshooting tips to get offline playback working again in Amazon Music. The key things to try include:

  • Verifying your downloaded content is up to date and re-downloading songs if needed
  • Updating the Amazon Music app to the latest version
  • Checking your internet connection settings
  • Restarting your device
  • Removing and re-downloading Amazon Music
  • Checking you have enough storage space for downloads
  • Updating your Amazon payment method if expired
  • Contacting Amazon Customer Service for additional help

With persistence and systematically trying each troubleshooting step, you should be able to resolve most issues that are preventing Amazon Music’s offline playback from working properly. Don’t forget to download your music over a WiFi connection and avoid interrupting the download process.

We hope these tips get your downloaded Amazon Music content playing again, so you can enjoy your favorite playlists anywhere without an internet connection. Music is meant to be accessible and convenient – with a little troubleshooting, Amazon Music can reliably provide that, even offline.

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